Set up fee-free direct debit and your water invoices will be paid automatically on their due date—securely, conveniently and without transaction fees.
Existing direct debit customers are also eligible. No request is required if you are already set up.
We’ll match your customer account and email you a secure invitation from Pinch. Do not enter bank or card details here. Your details are handled in line with our Privacy Policy.
No transaction fees · Secure payment setup · Turn it off at any time
Set up once. Let it take care of itself.
Step 1 — Request setup
Enter your customer name and submit the request.
Step 2 — Receive your secure invitation
We’ll locate your account and email you a secure setup invitation from Pinch.
Step 3 — Add your payment details securely
Enter your nominated bank account or card details directly into Pinch. The Water Place does not collect or store these details on its website.
Step 4 — Set and forget
Future invoice payments will be initiated automatically on their due dates.
One less bill to remember
- No transaction or surcharge fees
- Payments automatically initiated on the invoice due date
- No need to manually pay each invoice
- Secure online payment setup
- Access to your own customer payment portal
- Ability to manage your payment method
- Direct debit can be turned off by contacting us or through the available portal controls
- Continued delivery of PDF invoices from MYOB
Your payment information stays secure
Your bank or card details are entered directly into Pinch’s secure payment environment. They are not entered into or stored on The Water Place or Mount Seaview websites.
Pinch uses secure payment-gateway technology and PCI-compliant payment processing, designed to protect sensitive financial information. The Water Place only receives the information necessary to manage your payment arrangement.
Stay in control
Your Pinch customer portal allows you to review invoices, upcoming payments and payment activity. You can also manage your payment details and available automatic-payment settings.
If you prefer, you can contact The Water Place and ask us to disable your direct debit arrangement. Once a payment has already been initiated, it may not be possible to stop it while it is being processed.
You will still receive your PDF invoice
The Water Place will continue sending your PDF invoice from MYOB whenever you make a purchase.
If the invoice is covered by your direct debit arrangement, review it for your records but do not pay it manually. Payment will be initiated automatically on the due date.
Invoice information may also be available through the Pinch portal, although the portal version may not be the same PDF issued by MYOB.
We’ll let you know
If a payment cannot be processed, you will receive an email notification. You will have an opportunity to correct the issue or arrange payment before another attempt is made.
Our intended process is to re-attempt the payment after two days, with a maximum of three attempts. We will aim to contact you if payment difficulties continue.
After the third unsuccessful attempt, your account may be suspended until payment arrangements are made.
A free bottle to get you started
Activate fee-free direct debit by 30 August 2026 and we’ll add one free 15L bottle to your next eligible order.
Already using direct debit? You’re included too. We’ll add your free bottle to your next eligible order once your status has been confirmed.
One free 15L bottle per customer account. Direct debit must be successfully activated, not merely requested. The bottle is supplied with the next eligible order after activation and cannot be exchanged for cash or account credit. Normal bottle exchange and deposit arrangements continue to apply. The offer may be extended, changed or withdrawn by The Water Place. Offer activation closes 30 August 2026; customers activated by the closing date may redeem the bottle with their next order after that date.
Frequently asked questions
No. The Water Place absorbs the standard transaction and surcharge fees.
Payment is initiated automatically on the due date shown on your invoice.
No. This page only records your request. Your financial information is entered directly into Pinch through a separate secure invitation.
Your payment details are not collected or stored on The Water Place or Mount Seaview websites. They are handled through Pinch’s secure payment environment.
Yes. The Water Place will continue emailing a PDF invoice from MYOB whenever you make a purchase.
No, not if it is covered by your active direct debit arrangement. Review the invoice for your records and allow the payment to be processed automatically on the due date.
Yes. Contact us or use the available controls in your Pinch customer portal. A payment that has already commenced processing may not be capable of being stopped.
You will be notified if the payment fails. The payment may be attempted again, and our team will aim to contact you if the problem continues.
It will be added to your next eligible order after your direct debit has been successfully activated.
No. Existing active direct debit customers are included automatically.
Make Paying for Your Water Effortless
Request fee-free direct debit today and let your future invoices take care of themselves.
Need help? Call us on 1300 788 030.
