Shop Conditions

The Water Place (TWP) customer service hours are 9am to 5pm (AEST), Monday to Friday. We can be contacted by telephone on 02 4015 3101 or by email

Ordering and Delivery

When an order is received we will advise generally within 48 hours when the next delivery date to your address will be. 

TWP delivers all orders to the delivery address in accordance with customer directions. Once delivered TWP is not responsible for the item.

Returns Policy

Our Returns Policy applies to faulty products only.

If you believe an item is faulty or defective, please provide by email:

  • a copy of your proof of purchase or order
  • a photograph of the item in question
  • a photograph of the fault and a description of the issue

We will assess the information provided to determine whether we can resolve the issue while the item remains with you subject to further information we may request, or if we require your item to be returned to us.